Frequently asked questions
You can view the frequently asked questions from among customer inquiries.
Inquiries by phone
Emergency notification/Road emergency dial
Please use the free-of-charge road emergency dial #9910 for reporting an emergency situation concerning the Metropolitan Expressway.
*If you use the emergency notification/road emergency dial, support will be provided in Japanese.
Shutoko Customer Center
The center provides answers to questions on required times, congestion conditions, and entrance closures for the Metropolitan Expressway with the latest information.
Formal start of 24-hour service operations on October 1,2018(Mon.).
*The service will be offered on a trial basis until September 30.
- Business hours 7:00 to 20:00 (7 days a week)
- (We provide the latest road information every 5 minutes by automated voice outside business hours)