Frequently asked questions

You can view the frequently asked questions from among customer inquiries.

Inquiries by phone

Emergency notification/Road emergency dial

Please use the free-of-charge road emergency dial #9910 for reporting an emergency situation concerning the Metropolitan Expressway.

  • icon of Dial #9910

    Dial # 9910

    Nationwide free of charge

  • Follow voice navigation and select a road number

    Select (1) for reporting an emergency involving the Metropolitan Expressway
  • icon of It leads to the agency concerned
    You will be connected to the responsible authority

*If you use the emergency notification/road emergency dial, support will be provided in Japanese.

Shutoko Customer Center

The center provides answers to questions on required times, congestion conditions, and entrance closures for the Metropolitan Expressway with the latest information.

  • Business hours 24hours a day (7 days a week,all year round)