ETC is a method for paying tolls using wireless communication between a vehicle's ETC on-board device and the antennas installed in ETC lanes. It allows you to pass through easily without stopping at the toll gate. Drivers pay by deferred payment using a credit card company.

An ETC card must be obtained, and an ETC on-board device must be purchased, set up and installed.

ETC card
Credit card companies issue this card with an ETC logo. Check with credit card companies for the issuing procedure.

ETC on-board device
The ETC on-board device is sold at auto-supply shops and car dealers, and must be set up (register the car's vehicle information) and installed in the car to use.

See the ETC portal site GO! ETC site for details.
The annual fees and issuing fee for the ETC card varies by card issuer, the price of the ETC on-board device varies by on-board device manufacturer or sales outlet, and the costs for setup and installation vary by the installing shop.

You can pay the toll with an ETC card, even if you don't have an ETC on-board device.
Please hand your ETC card to the toll gate staff in the "ETC/cash" lane or "cash" lane.
In this case, the various discounts for paying remotely by ETC are not applied.

Please slow down to a speed of 20 km/h or less in ETC lanes, and always pass through at a reduced speed.
Please note that the toll gate will not open if you forget to insert the ETC card in the ETC on-board device, if the card is expired, or there is a wireless communications error.
Also, the car in front may stop, so be sure to maintain an adequate distance between vehicles at the toll gate.

Insert the ETC card in the on-board device before using the Metropolitan Expressway, and leave it inserted in the ETC on-board device while driving.
If you remove or insert the card while driving, the traveled route will not be known, so distance-based tolls and various discounts may not be applied. Also, if you remove the card when travel information is being written, the data may be damaged and the card may become unusable.
If you remove the ETC card while resting at a parking area, do not to forget to reinsert the card before you start traveling again.
*It may take a few seconds after inserting the ETC card in the ETC on-board device before the ETC service is available.

Receipts for paying by ETC can be issued by the following methods.

1.ETC usage verification service
Usage details can be verified and a receipt can be printed through the website.

2.ETC usage history printer
ETC usage history printers are installed in Metropolitan Expressway Parking Areas.
You can print out usage details recorded on your ETC card as a receipt.

We cannot charge the toll to a different ETC card than the one with which you passed through the toll gate.
The toll will be charged to the ETC card with which you passed through the toll gate.
If you are paying the toll on the highway using ETC, please drive through the Metropolitan Expressway with the same ETC on-board device and ETC card.

You can check the on-board device control number of your ETC on-board device by the following methods.

How to check the on-board device control number
1. The "ETC on-board device setup form (for customer reference)" issued when setting up the on-board device
2. The label on the ETC on-board device unit
3. Voice navigation or display navigation for some ETC on-board devices with voice navigation function or display navigation function
4. Check with the store which set up the ETC on-board device

See the ETC portal site GO! ETC site for details.

If you transfer the ETC on-board device to a different vehicle, you must change the vehicle information registered to the ETC on-board device.
Request a new setup at the nearest setup store.
Look up the setup store at the ITS Technology Enhancement Association.

ETC is currently used on all lines of The Metropolitan Expressway Company, Hanshin Expressway Co., Ltd., Honshu-Shikoku Bridge Expressway Co., Ltd., all the highways of East/Central/West Japan Expressway Company Limited and many ordinary toll roads, as well as on the routes of ordinary toll roads of some Prefectural Road Public Corporations. The ETC system is built with shared Japan-wide specifications, so there is no need to use a different ETC card and ETC on-board device for each toll road operator.
ETC may be unavailable on some highways.

ETC can be used at connections of the Tokyo Expressway (D8).
If you pass through ETC-based junctions from the entrance of the Metropolitan Expressway and pay remotely by ETC, leaving the same ETC card inserted in the ETC on-board device till your last exit, your transit will be considered as valid.
Also see use at junctions for details on the Tokyo Expressway (D8).

You can pass through in the following ways when towing with an ETC car.

1. If a car with a mechanism and gear for towing is towing a vehicle with a mechanism and gear for being towed
It must be registered as a towing vehicle during setup in order to pay remotely by ETC.
At that time, check the "towing gear" column of the setup form when setting up the ETC on-board device.

2. When towing (towing by rope, chain, or wire rope, or towing by tow truck with front wheels or rear wheels raised) another vehicle due to a breakdown
You will be charged a toll according to the vehicle classification of both the towing vehicle and towed vehicle. Please hand your ETC card to the toll gate staff, without paying remotely.
At the ETC-exclusive toll house, please proceed to the “サポート” (support) lane, call the toll booth staff over the intercom, and ask for “ETC card BARAI (This means ETC card payment) “
(Depending on the situation, the tollgate signs may be “ETC/サポート(support）”).

3. If the axle distance of the towed car is less than 1m
If the distance between multiple axles is less than 1m, they are treated as one axle.
If you pay remotely by ETC, multiple axles will be detected, so please hand your ETC card to the toll gate staff, without paying remotely at the entrance toll booth.

Yes. Although, motorcycles of 125 cc or less cannot be used on the Metropolitan Expressway.

[Related link]
Using motorcycle ETC

If the toll gate at the toll gate does not open, the toll gate personnel will deal with it, so turn on your hazard lights to alert cars in the rear, stop the vehicle, and wait on the spot. Due to the serious danger, please do not exit the vehicle or drive in reverse.
If you cannot stop in time, and pass through by pushing open the closed toll gate, contact the Shutoko Customer Center from a safe location such as a parking area.
If on a motorcycle, avoid the toll gate without stopping, get out of the ETC lane and contact the Shutoko Customer Center from a safe location such as a parking area.

The following are the main reasons a toll gate may not open.
・ ETC card not inserted
・ ETC card is expired
・ ETC card is deformed
・ Scratch, abrasion, or blemish on the ETC card's IC chip
・ Something was placed on the ETC on-board device antenna
・ The ETC on-board device antenna is not properly installed (cigar lighter socket, etc.)
・ ETC on-board device antenna is at a wrong angle
・ Excess speed in ETC lane
・ Multiple vehicles in ETC lane

If you passed through the toll gate by mistake without inserting the ETC card, contact the Shutoko Customer Center from a safe location such as a parking area.
Note that if you do not pay the toll and do not contact us, you will be charged the toll including the additional charges incurred due to unauthorized passage.

Even if the ETC card is inserted in the ETC on-board device, the system may judge that the card is not inserted if the ETC card's IC chip is damaged or if the connection between the ETC card and the ETC on-board device is bad. If the toll was not paid, the electronic display sign (roadside display) at the toll gate will display "STOP" in red. Always check the display when passing the toll gate.

*If you leave the ETC card inserted in the ETC on-board device and the interior reaches a high temperature, note that the card may become unusable due to negative effects on the data, the ETC card deforming due to heat, or a bad connection with the ETC on-board device.

If the distance between your vehicle and the vehicle in front of you was small, you may have passed through before the opened toll gate closed, even if you had not paid the toll by ETC. Also, the toll gate at the toll gate may not close due to the weather.
Please check the display of the vertical electronic display sign (roadside display) in front of the toll gate when passing through, regardless of whether the gate is open. If the communication was successful, "↑ (arrow symbol) ETC" will be displayed in green, and if not "STOP" will be displayed in red.
If you passed through the toll gate even though "STOP" was displayed, contact the Shutoko Customer Center from a safe location such as a parking area.

Please contact the Shutoko Customer Center from a safe location such as a parking area.
Note that if you do not pay the toll and do not contact us, you will be charged the toll including the additional charges incurred due to unauthorized passage.

Please contact the Shutoko Customer Center from a safe location such as a parking area.
Note that if you do not pay the toll and do not contact us, you will be charged the toll including the additional charges incurred due to unauthorized passage.

Only vehicles equipped with an ETC on-board
device can pass through these toll gates.
Please make sure to insert your ETC card into the on-board device before passing through gates.

Please click here to see the ETC-exclusive toll house.

Vehicles without an ETC on-board device cannot pass through the ETC-exclusive toll house. Please use the surrounding entrances.

Please proceed to the lane marked “サポート” and follow the instructions of the staff over the interphone. (Depending on the situation, the lane may be marked “ETC/サポート”)
Please do not make a U-turn or back on the Metropolitan Expressway as it may be very dangerous.

Payments by cash, credit card, or ETC card are not acceptable on ETC only toll house.

It is a lane that you can use when you have a problem at an ETC toll.

Examples
・The driver enters the lane without an ETC card inserted.
・I heard an error sound from the ETC on-board device.
・I entered a toll booth even if I pay by cash.

In the support lane, please stop and follow the instructions of the staff.
For customers who have not paid the toll fee, please refer to this page.
The support lane is a lane that you can use when you have a problem at an ETC toll.
When paying tolls using ETC wireless communication, please be careful not to pass through the support lane by mistake.

No. Only the entrance is ETC-only, therefore, both ETC and cash vehicles can use the exit.

No, a receipt can not be issued at an ETC-exclusive toll house.
If you need a receipt, please use the neighboring entrances. Also, please consider using the ETC usage verification service.